Return and Refund policy

Our policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Last updated : September 2023

1. General

2. Damages and Issues

3. Exchanges

4. Refunds

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Buyer is responsible for return shipping costs.


To start a return, please contact us at info@fredsjapan.com. Returns must be delivered to our address on the product label.


Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at info@fredsjapan.com.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will create a return label and send it to you.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Buyer is responsible for return shipping costs.

4. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at info@fredsjapan.com.