frequently asked questions
Have questions? We’re here to help
Where will items be shipped from?
We are located in Japan.
Can I return purchased items?
Sure! Returned items must be in unworn condition with the original box to be eligible for a refund.
Who pays the customs duty?
Shipping charge does NOT include custom duties. Buyers are responsible for applicable import custom duties/taxes.
When will my order be shipped?
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping
Which shipping company will you use?
Can I check the delivery status?
When do you ship?
Can you tell me the cost of shipping?
Will I be kept informed of the status of my order?
Returns and exchanges
Is size exchange available?
Others
May I ask you a question?