frequently asked questions

Have questions? We’re here to help

Where will items be shipped from?

We are located in Japan.

Can I return purchased items?

Sure! Returned items must be in unworn condition with the original box to be eligible for a refund. 

Who pays the customs duty?

Shipping charge does NOT include custom duties. Buyers are responsible for applicable import custom duties/taxes. 

When will my order be shipped?

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  


Which shipping company will you use?

Can I check the delivery status?

When do you ship?

Can you tell me the cost of shipping?

Will I be kept informed of the status of my order?

Returns and exchanges

Is size exchange available?


May I ask you a question?