You ask, we answer
Most frequent questions and answers.
Paying for items
When you see an item for sale on Portlink Store, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
When you're ready to pay, simply go to checkout. You'll be able to select your payment method and review your order details, including your shipping address, before you pay.
In most categories, credit cards, debit cards, Apple Pay, Google Pay, and Alipay are accepted. You'll find the payment methods accepted by going to the Shipping and Payments section of the listing.
Return an item for a refund
If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund.
Is my credit card information safe?
We employ industry leading payment gateways(Stripe) to receive and process your payments towards your membership upgrades. These gateways use best-of-the-breed advanced security mechanisms such as SSL to protect your credit card information.
https://fredsjapan.com neither stores, nor comes to know your credit card information since you key in this information at one of our secure payment gateways and not directly on our website.
Therefore, you can rest assured that your credit card information is absolutely safe when you upgrade your account on https://fredsjapan.com.
What is the currency for payment ?
The currency for payment is US dollar.
How to know the estimated shipment date?
The shipping date will be within one week after payment is confirmed.