SUCCESS, TOGETHER

Frequently Asked Questions

Manage your Account

  • How To Sign In?
    Please click the sign in button.
  • Do I Need To Save My Activation Key?
    No! The activation key is only needed once when you activate your account for the first time. Once you activated your account, you will only need your email address and password to sign in.
  • Getting Started

  • How To Post Offers?
    Please jump to any forums you prefer, and click the “post” button.
  • Is This A Free Website?
    Yes! All features are free except "Worldwide Buyers" and "All members' contacts".
  • Do you offer Free Membership?
    Of course! You can sign up for a FREE account and immediately start connecting with our members.
  • How To Find Buyers And Suppliers?
  • How long is the FREE Membership valid?
    FREE Membership profiles are valid for life. There is no pressure on you to upgrade your account!
  • Billing & Payments

  • Can I get a refund?
    ・Gold Member
    Yes! You can upgrade absolutely worry FREE - we are confident of our services and have 7 days, no questions asked money-back guarantee, in case you are not completely satisfied with your experience.
    ・Platinum & Exclusive Member
    This is non-refundable.
  • Is My Credit Card Information Safe?
    We employ industry leading payment gateways(Stripe and Paypal) to receive and process your payments towards your membership upgrades. These gateways use best-of-the-breed advanced security mechanisms such as SSL to protect your credit card information. https://fredsjapan.com neither stores, nor comes to know your credit card information since you key in this information at one of our secure payment gateways and not directly on our website. Therefore, you can rest assured that your credit card information is absolutely safe when you upgrade your account on https://fredsjapan.com.
  • What Is The Currency For Payment ?
    The currency for payment is US dollar.
  • What Payment Types Do You Accept ?
    For credit cards, we accept VISA, MasterCard, Discover and American Express.
    With PayPal, you can use one of the following payment methods:
    • Your bank account
    • Your Visa, MasterCard, Discover, American Express card, JCB or Union pay.
    • If you have a PayPal Cash or PayPal Cash Plus account, you can also use your balance.